Technology Support Hours

Hours of Operation (during academic term)
The JCSU Technology Support is available to help you with technology related questions or problems. You can call, make a request through the Service Desk ticket, or just drop by.
Walk-in:
Perry Hall,
2nd Floor Room 201
 
Monday: 9:00 a.m. - 5:00 p.m.
 
Tuesday: 9:00 a.m. - 5:00 p.m.
 
Wednesday: 9:00 a.m. - 5:00 p.m.
 
Thursday: 9:00 a.m. - 5:00 p.m.
 
Friday: 9:00 a.m. - 5:00 p.m.
   

 

Contact Details
Technology Support
 704 -378 -1000 ext. HELP (4357)
Technology Support Knowledgebase
Knowledgebase
Name of Software
Description of Software
Access and Links
Technology Support SharePoint Website
Get IT help 24/7 with training tutorials
concerning issues. Arm yourself the knowledge
and understanding to be empowered.
Use your JCSU email &
Password to sign-in.
AD Password Portal
Reset your JCSU password.
Office365 Email
Access your JCSU Email and
the Microsoft Office 365 suite online.
Don't limit yourself to one computer.
Use your JCSU email & Password to sign-in.
Canvas (E-Learning LMS)
Access your JCSU classroom online learning management system for courses. 
Use your JCSU email & Password to sign-in.
JCSU eAccounts
Access and manage your campus card accounts
(Transact)
Use your JCSU email & Password to sign-in.
eMarket
Non-Tuition Payments
(Cashnet)
 
Used for Video Content Management, Virtual Classroom, Lecture Capture, Screen Capture, Active Learning, Flipped Classroom, Video Projects, Lab Demonstrations, Video Statistics, Creating University Development Courses, and more.
Use your JCSU email & Password to sign-in.
RingCentral
 
Phone system for calls with other features of video conferencing, texting, messaging, and more. 
 
Use your JCSU email & password to sign-in
VPN
Virtual Private Network software
that allows you to securely
access the JCSU network. Use the link to download the software and install it.
Use your JCSU email
& Password to sign-in.
DocuSign
DocuSign
Digitize forms, sign forms securely,
automate the workflow process,
and eliminate paper.
Use your JCSU email
& Password to sign-in.
Coursera
Coursera (Professional Education
& Certification Programs) 
Only A Limited Amount Of licenses
Purchased -
Faculty/Staff/Students General 
Use your JCSU email
& Password to login with organization.
Submit a Service Desk ticket to get a license
(Note: There is currently a waiting list for staff and some faculty.)
AppsAnywhere
Access software without being limited to a computer lab or a particular computer on campus.
Use your JCSU email
& Password to sign-in.
Free Google Training & Certificates
Free Google Training & Certificates
 
Incoming Students, Alums, Staff,
& Community members Use this link: 
Free Google Training & Certificates
Free Google Training & Certificates
 
JCSU Participants Must Use
Your JCSU Email for access.
uniFlow
Printing
Use your JCSU email
& Password to sign-in.
Compliance Assist
Campuslabs (Anthology)

25Live - University Master Calendar

JCSU room reservation system for all events. Use this system to reserve a room before you can use the room.
If you need access, contact Tenessa Moore.

NEOED

Insight Online Hiring Center

HR's online system for hiring new employees. (Non-Students)
Use your JCSU Email and Password to sign-in
If you need access, contact Human Resources.
Qualtrics
Used to conduct surveys, research, and more.
If you need access, contact Margaret Watson.
SSC ticketing system
SSC ticketing system
for all maintenance and facilities
concerns and issues.

IT Policies

Title Description File type
.pdf

WiFi Connection

Title Description File type
.pdf
.pdf

Password Update and Change

How To PDFs

For you convenience, here are some quick instructions on how to solve commonly asked questions.

JCSU students have various types of accounts. Below is a short description, purpose and use of each account.

Maintenance Request

We apologize for any inconvenience that you may be experiencing due to a maintenance issue in your room/apartment. Please take a few moments to complete an online request and be as detailed as possible. Our Facilities Staff  will do their best to respond in a timely fashion depending on the nature of the request. 
 

 

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