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Help Desk Hours

Hours of Operation (during academic term)
The JCSU Technology Help Desk is available to help you with technology related questions or problems. You can call, make a request through SchoolDude, or just drop by.
Walk-in:
James B. Duke Library,
2nd Floor Room 215
 
Monday: 8:00 a.m. - 5:00 p.m.
 
Tuesday: 8:00 a.m. - 5:00 p.m.
 
Wednesday: 8:00 a.m. - 5:00 p.m.
 
Thursday: 8:00 a.m. - 5:00 p.m.
 
Friday: 8:00 a.m. - 5:00 p.m.
Assistance after walk-in hours will be provided from the circulation desk in accordance with library hours.

 

Contact Details
HelpDesk
 704 -378 -1000 ext. HELP (4357)
Help Desk Knowledgebase
Knowledgebase
Web Printing
Mobile Printing (.PDF, 2096K)
Web Print (.pdf, 309K)
IT Policies
JCSU Password Change Policy for Students (.pdf, 204K)
WiFi Connection
Wifi Setup for Windows (.pdf, 528K)
Wifi Setup for Mac (.pdf, 971K)
Password Update and Change
Password Requirements for Faculty and Staff (.pdf, 389K)
Student Password Change Requirement (.pdf, 431K)
How to change your password (.pdf, 385K)
How to reset your password (.pdf, 451K)
How To PDFs
For you convenience, here are some quick instructions on how to solve commonly asked questions.
Update Personal Info(Web Portal) (.pdf, 21K)
Adobe Acrobat Reader is required to view and print PDF files.

Maintenance Request

We apologize for any inconvenience that you may be experiencing due to a maintenance issue in your room/apartment. Please take a few moments to complete an online request and be as detailed as possible. Our Facilities Staff  will do their best to respond in a timely fashion depending on the nature of the request. 
 

 

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