Support Services

Technology Service Desk

Help Desk Hours

Hours of Operation (during academic term)
The JCSU Technology Help Desk is available to help you with technology related questions or problems. You can call, make a request through the Service Desk, or just drop by.
Walk-in:
James B. Duke Library,
2nd Floor Room 215
 
Monday: 8:00 a.m. - 5:00 p.m.
 
Tuesday: 8:00 a.m. - 5:00 p.m.
 
Wednesday: 8:00 a.m. - 5:00 p.m.
 
Thursday: 8:00 a.m. - 5:00 p.m.
 
Friday: 8:00 a.m. - 5:00 p.m.
Assistance after walk-in hours will be provided from the circulation desk in accordance with library hours.

 

Support Centers

Contact Details
HelpDesk
 
 704 -378 -1000 ext. HELP (4357)
Help Desk Knowledgebase
Knowledgebase

IT and Other Essentials

Get IT help 24/7 with training tutorials
concerning issues. Arm yourself the knowledge
and understanding to be empowered.
Use your JCSU email &
Password to sign-in.
Access your JCSU Email and
the Microsoft Office 365 suite online.
Don't limit yourself.
Use your JCSU email & Password to sign-in.
  
DocuSign
Digitize forms, sign forms securely,
automate the workflow process,
and eliminate paper.
Use your JCSU email
& Password to sign-in.
 
Reset your JCSU password.
 
Virtual Private Network software
that allows you to securely
access the JCSU network.
SSC ticketing system
for all maintenance and facilities
concerns and issues.

AppsAnywhere

Access software without being limited to a computer lab or a particular computer on campus.
Only A Limited Amount Of licenses
Purchased Faculty/Staff/Students
Submit a Service Desk ticket to get a license
Free Google Training & Certificates
JCSU Participants Must Use
Your JCSU Email for access.  
 
Incoming Students, Alums, Staff,
& Community members Use this link: https://bit.ly/Charlotte_Google_Tech_Certificates
 

 

Panopto Link

Used for Video Content Management, Virtual Classroom, Lecture Capture, Screen Capture, Active Learning, Flipped Classroom, Video Projects, Lab Demonstrations, Video Statistics, Creating University Development Courses, and more.

Use your JCSU email & Password to sign-in.

Handouts

Handouts list view Handouts card view

IT Policies
Title Description File type
JCSU Password Change Policy for Students
.pdf

WiFi Connection
Title Description File type
Wifi Setup for Windows
.pdf
Wifi Setup for Mac
.pdf

Password Update and Change

How To PDFs

For you convenience, here are some quick instructions on how to solve commonly asked questions.
Title Description File type
Multi-Factor Authentication Instructions
.pdf
Update Personal Info(Web Portal)
.pdf
Checking Voicemail Remotely

The following instructions will assist you in accessing your JCSU voicemail remotely. Note: This will only work on the extensions that have been assigned a voice mailbox.

Procedure:

  1. From any line, dial 704 371 6800
  2. Once the automated message begins, press the * key
  3. Enter your mailbox number followed by the * key; Ex. 6500* or 6800*
  4. When prompted, enter your VM passcode

You will then be taken to the Main Menu Options, where you can check voice messages or change your greeting. The attached PDF highlights all of the options available to you is below.

Mitel Phone_VoiceMail Menu Options.pdf

 		.pdf

JCSU Accounts

JCSU students have various types of accounts. Below is a short description, purpose and use of each account.

Maintenance

Maintenance Request

We apologize for any inconvenience that you may be experiencing due to a maintenance issue in your room/apartment. Please take a few moments to complete an online request and be as detailed as possible. Our Facilities Staff  will do their best to respond in a timely fashion depending on the nature of the request. 
 

 

Calendar

Mobile Apps.

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