Support Services

Technology Service Desk

Help Desk Hours

Hours of Operation (during academic term)
The JCSU Technology Help Desk is available to help you with technology related questions or problems. You can call, make a request through SchoolDude, or just drop by.
Walk-in:
James B. Duke Library,
2nd Floor Room 215
 
Monday: 8:00 a.m. - 5:00 p.m.
 
Tuesday: 8:00 a.m. - 5:00 p.m.
 
Wednesday: 8:00 a.m. - 5:00 p.m.
 
Thursday: 8:00 a.m. - 5:00 p.m.
 
Friday: 8:00 a.m. - 5:00 p.m.
Assistance after walk-in hours will be provided from the circulation desk in accordance with library hours.

 

Support Centers

Contact Details
HelpDesk
 
 704 -378 -1000 ext. HELP (4357)
Help Desk Knowledgebase
Knowledgebase

Handouts

Handouts list view Handouts card view

Web Printing
Title Description File type
Mobile Printing
.PDF
Web Print
.pdf

IT Policies
Title Description File type
JCSU Password Change Policy for Students
.pdf

WiFi Connection
Title Description File type
Wifi Setup for Windows
.pdf
Wifi Setup for Mac
.pdf

Password Update and Change

How To PDFs

For you convenience, here are some quick instructions on how to solve commonly asked questions.
Title Description File type
Update Personal Info(Web Portal)
.pdf

Maintenance

Maintenance Request

We apologize for any inconvenience that you may be experiencing due to a maintenance issue in your room/apartment. Please take a few moments to complete an online request and be as detailed as possible. Our Facilities Staff  will do their best to respond in a timely fashion depending on the nature of the request. 
 

 

Calendar

IT Essentials

Mobile Apps.

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Announcements

JCSU Accounts

JCSU students have various types of accounts. Below is a short description, purpose and use of each account.