Help Desk Hours

Hours of Operation (during academic term)
The JCSU Technology Help Desk is available to help you with technology related questions or problems. You can call, make a request through the Service Desk, or just drop by.
James B. Duke Library,
2nd Floor Room 215
Monday: 8:00 a.m. - 5:00 p.m.
Tuesday: 8:00 a.m. - 5:00 p.m.
Wednesday: 8:00 a.m. - 5:00 p.m.
Thursday: 8:00 a.m. - 5:00 p.m.
Friday: 8:00 a.m. - 5:00 p.m.
Assistance after walk-in hours will be provided from the circulation desk in accordance with library hours.


Contact Details
 704 -378 -1000 ext. HELP (4357)
Help Desk Knowledgebase

IT Policies

Title Description File type

WiFi Connection

Title Description File type

Password Update and Change

How To PDFs

For you convenience, here are some quick instructions on how to solve commonly asked questions.

JCSU students have various types of accounts. Below is a short description, purpose and use of each account.

Maintenance Request

We apologize for any inconvenience that you may be experiencing due to a maintenance issue in your room/apartment. Please take a few moments to complete an online request and be as detailed as possible. Our Facilities Staff  will do their best to respond in a timely fashion depending on the nature of the request. 


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